Transform Your Garden Into Paradise

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Terms of Service

Last Updated: December 2024

1. Services Provided

Solid Garden Advice provides professional gardening consultation services including garden analysis, plant care guidance, seasonal planning, and organic gardening solutions. All advice is based on horticultural best practices and local growing conditions.

2. Client Responsibilities

Clients are responsible for implementing recommendations safely and at their own discretion. While our advice is based on professional expertise, individual results may vary based on specific site conditions, weather, and implementation methods.

3. Limitation of Liability

Our liability is limited to the cost of consultation services provided. We are not responsible for plant loss, property damage, or other consequences resulting from implementation of our recommendations.

4. Service Guarantee

We stand behind our expertise and offer a satisfaction guarantee. If you're not completely satisfied with your consultation, we'll provide additional guidance at no charge or offer a full refund within 30 days.

5. Intellectual Property

All garden plans, recommendations, and written materials provided remain the intellectual property of Solid Garden Advice and are licensed for personal use only.

6. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and applicable data protection laws including GDPR and CCPA requirements.

7. Governing Law

These terms are governed by Oregon state law and any disputes will be resolved in Portland, Oregon courts.

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Privacy Policy

Last Updated: December 2024

1. Information We Collect

We collect personal information you provide directly, including:

• Contact information (name, phone, email, address)
• Garden and property details for consultation purposes
• Communication preferences and consent records
• Website usage data and cookies (with consent)

2. How We Use Your Information

Your information is used to:

• Provide personalized gardening consultation services
• Communicate about appointments and follow-up care
• Send seasonal gardening tips (with consent)
• Improve our services and website experience
• Comply with legal obligations

3. Legal Bases for Processing (GDPR)

We process personal data based on:

• Consent: For marketing communications and optional services
• Contract Performance: To provide requested consultation services
• Legitimate Interest: To improve services and prevent fraud
• Legal Compliance: To meet regulatory requirements

4. Data Sharing and Disclosure

We do not sell personal information. We may share data with:

• Service providers (hosting, analytics, communication tools)
• Legal authorities when required by law
• Business successors in case of company transfer

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Object to processing for marketing purposes
• Data portability and restriction of processing
• Withdraw consent at any time

6. Data Security and Retention

We implement appropriate security measures and retain data only as long as necessary for service provision and legal compliance, typically 7 years for business records.

7. Contact for Privacy Matters

For privacy questions or to exercise your rights, contact us at [email protected] or +1 (503) 555-7842.

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Cookie Policy

Last Updated: December 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and understand how our website is used.

2. Types of Cookies We Use

Essential Cookies (Always Active)

• Session management and security
• Form functionality and error prevention
• Basic website navigation and performance
• Cookie consent preference storage

Analytics Cookies (With Consent)

• Website usage statistics and performance monitoring
• Popular content identification and user behavior analysis
• Website optimization and improvement insights

Marketing Cookies (With Consent)

• Personalized content and service recommendations
• Social media integration and sharing functionality
• Advertising effectiveness measurement

3. Cookie Management

You can control cookies through:

• Our cookie consent banner (shown on first visit)
• Browser settings to block or delete cookies
• Opt-out links for specific tracking services
• Contacting us to update your preferences

4. Third-Party Cookies

Some cookies are set by third-party services we use:

• Google Analytics (with anonymization)
• Social media platforms (Facebook, Instagram)
• Content delivery networks and security services

5. Impact of Disabling Cookies

Disabling cookies may affect:

• Website functionality and user experience
• Form submission and contact capabilities
• Personalized content and recommendations
• Analytics and website improvement efforts

6. Updates to Cookie Policy

We may update this policy to reflect changes in our cookie usage or legal requirements. Continued use of our website after updates constitutes acceptance of the new policy.

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DMCA Policy

Last Updated: December 2024

1. Copyright Respect

Solid Garden Advice respects intellectual property rights and expects users to do the same. We respond to valid DMCA takedown notices and maintain a policy for addressing copyright infringement claims.

2. Original Content

All gardening advice, plant care guides, and consultation materials created by Solid Garden Advice are original works based on professional expertise and research. We use only properly licensed or public domain images and content.

3. Filing a DMCA Notice

If you believe your copyrighted work has been used without permission, please provide:

• Your contact information and electronic signature
• Description of the copyrighted work claimed to be infringed
• URL or location of the alleged infringing material
• Statement of good faith belief that use is unauthorized
• Statement that information is accurate and you're authorized to act
• Physical or electronic signature of the copyright owner

4. Designated Copyright Agent

Send DMCA notices to:

Solid Garden Advice
DMCA Agent
2847 NE Alberta Street
Portland, OR 97211
Email: [email protected]
Phone: +1 (503) 555-7842

5. Counter-Notification Process

If you believe material was removed in error, you may file a counter-notification including:

• Your contact information and electronic signature
• Identification of removed material and its previous location
• Statement under penalty of perjury that removal was mistaken
• Consent to jurisdiction of federal court

6. Repeat Infringer Policy

We may terminate accounts or access for users who are repeat copyright infringers, as determined in our sole discretion.

7. Fair Use Consideration

We consider fair use principles when evaluating copyright claims, including purpose of use, nature of work, amount used, and effect on market value.

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GDPR Compliance Information

Last Updated: December 2024

1. GDPR Compliance Commitment

Solid Garden Advice is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) for all users, regardless of location. We implement appropriate technical and organizational measures to ensure data security.

2. Data Controller Information

Data Controller: Solid Garden Advice
Address: 2847 NE Alberta Street, Portland, OR 97211, USA
Contact: [email protected]
Phone: +1 (503) 555-7842
Data Protection Officer: Available upon request

3. Lawful Bases for Processing

We process personal data under these lawful bases:

• Consent (Article 6.1a): Marketing communications, optional cookies
• Contract (Article 6.1b): Providing consultation services
• Legitimate Interest (Article 6.1f): Website security, service improvement
• Legal Obligation (Article 6.1c): Tax records, legal compliance

4. Your GDPR Rights

Under GDPR, you have the following rights:

• Right of Access (Article 15): Obtain confirmation of processing and copy of data
• Right to Rectification (Article 16): Correct inaccurate personal data
• Right to Erasure (Article 17): Request deletion of personal data
• Right to Restrict Processing (Article 18): Limit how we process your data
• Right to Data Portability (Article 20): Receive data in machine-readable format
• Right to Object (Article 21): Object to processing for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge Complaint: File complaint with supervisory authority

5. Data Processing Activities

We maintain records of processing activities including:

• Purpose of processing and legal basis
• Categories of personal data and data subjects
• Recipients of personal data
• Data retention periods
• Technical and organizational security measures

6. Data Protection Measures

We implement:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Staff training on data protection principles
• Privacy by design and by default practices
• Data breach response procedures

7. International Data Transfers

When transferring data outside the EEA, we ensure adequate protection through:

• Standard Contractual Clauses approved by European Commission
• Adequacy decisions where applicable
• Additional safeguards as required

8. Data Retention

We retain personal data only as long as necessary:

• Active client data: During service relationship plus 3 years
• Marketing data: Until consent is withdrawn
• Legal compliance data: As required by law (typically 7 years)
• Website analytics: 26 months maximum

9. Exercising Your Rights

To exercise your GDPR rights or for any data protection questions:

• Email: [email protected]
• Phone: +1 (503) 555-7842
• Mail: GDPR Requests, 2847 NE Alberta Street, Portland, OR 97211, USA

We will respond to requests within 30 days and may request additional information to verify your identity.

10. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. For EU residents, you can find your local authority at: https://edpb.europa.eu/about-edpb/board/members_en